Gift Voucher FAQ
I have a voucher to use. How do I redeem it?
First, be sure that the amount is not on already on your account and ready to use. On the Parcel Options page of the checkout (after the Trolley page), look for the SELECT YOUR CREDIT button and click it to review your available credits.
dstore vouchers can be one of two types:
dstore Gift Vouchers
These are vouchers that have been purchased directly from the dstore.com.au site. They are sent either by email or standard mail and are identified by two separate identification numbers - a Gift Voucher ID and a Redemption code.
If you have one of these vouchers, click here to redeem it.
dstore Incentive & Rewards Program Vouchers
These include any dstore vouchers as distributed via an affiliated organisation or corporate rewards program. They also include any free promotional vouchers as distributed by dstore itself and are identified by a single redemption code that is usually 10 digits long.
Certain conditions of use may apply - please refer to the terms and conditions as provided with the offer.
If you have one of these vouchers, click here to redeem it.
If you are having trouble getting the codes accepted, please contact us.
My voucher code isn't being accepted
For dstore Gift Vouchers
If you have received a dstore Gift Voucher as a gift you have two important
numbers - the Gift Voucher ID and the Redemption code as printed on the voucher
or in your gift voucher email. You will need to ensure that you enter these
numbers in the required fields here.
dstore Gift Vouchers are claimed separately to promotional vouchers and both
the ID and redemption code are required.
If you dstore gift voucher is not being accepted please contact
us with the gift voucher ID, the gift voucher redemption code and
the email address of the person who sent the voucher to you. We will then get
back to you with the gift voucher ID and redemption code that you will need
to claim your dstore gift voucher.
For Promotional Vouchers
These voucher have a unique code that is 10 digits long. First check that you
are redeeming it on the right page - a web address will be provided with the
offer and it may look something like this:
https://dstore.com.au/promo/special offer
If you do not know where to go to redeem your voucher, just contact us with your voucher code and we will point you in the right direction.
If your promotional voucher isn't being accepted please double check the unique voucher code and ensure that it is 10 digits in length. If, after checking the code, you are still experiencing problems please contact us with the following information:
- voucher code
- value of the voucher
- where the voucher was obtained from
We will get in touch with you with the solution as soon as we can.
It says that the voucher has already been redeemed - what do I do?
If you are presented with an error message that says "this voucher has already been redeemed", this most likely means that you have already registered it. Check Your Account to see if the credit is already there. If your voucher is listed on this page it means that you have successfully redeemed the voucher and the credit is now available to use.
Simply place an order, and in the checkout procedure you can nominate to use the voucher amount towards payment.
If your voucher is not displayed in your account as being available for use, please contact us with your voucher code(s) and we will look into the situation for you.
