Ordering FAQ
Can I cancel my order?
If you would like to cancel or change an order that you've just placed, please call us immediately on our toll-free number 1800 DSTORE (1800 378 673) Monday to Friday, 9am - 5pm (AEST).
We'll do everything we can to accommodate your request, however items that have already begun pick & pack cannot be cancelled. They can be returned or exchanged as per our returns policy.
Please understand that even though you may not have received a dispatch email yet, the dispatch process may already be well underway. The timeframe can be as short as 15 minutes, so despite our efforts we may not be able to intercept your parcel.
Can I add additional items to my order?
Once an order has been placed, paid for and begun the dispatch process you cannot add additional items. If you have just placed the order, call us immediately on 1800 378 673 (1800 DSTORE).
If the goods have not begun the packing process we may be able to stop the order. Please note that the timeframe for this may be as short as 15 minutes. In the event we are able to stop it, a credit will be placed on your dStore account and this can be used towards your revised order.
How do I check the status of my order?
To check the status of your order you need refer to Your Account.
Click on the "View Order" link next to the order you wish to check. Your order information is displayed as a summary of all items purchased and a breakdown of each parcel dispatched. Information also includes the method of payment, the time and date of the order and the order status.
To finding out more about tracking a parcel that is on its way to you, click here.
