Payment Frequently Asked Questions
- I'm having troubles paying by Credit Card
- What is BPAY?
- Why do I need to provide my CVC?
- Is it safe to use my credit card online?
- When do you charge my credit card?
- What is PayPal?
I'm having troubles paying by Credit Card
If your credit card payment is not going through, first check your card details carefully. Make sure the Card Verification Code (CVC) is correct - on Visa and Mastercard, this is the last 3 numbers as they appear on the signature panel on the back of the card. For Diners Club this is the 3 or 4 digit number that appears on the front of the card.
If all your details are correct, the likely explanation is that one of the banks involved is temporarily offline. Other reasons may include that there are insufficient funds available on your card, so checking your account balance may provide the answers too.
After three unsuccessful attempts to make payment that we will have a record of your unpaid order in our system. In this situation we will process your payment as soon as the banking system is restored, or we will be in touch as the situation demands.
HELPFUL HINT: You will know your order was successful when a confirmation screen appears with your dStore order number. A TAX INVOICE will also be sent to your email address.
What is BPAY®?
In simple terms, BPAY® is an easy way of transferring money from your bank account to ours without the hassle of account numbers. Once it is set up with your financial institution (for free), you'll find it's a safe, easy and convenient way for you to make online payments.
BPAY® payments can be made via your financial institution either by phone or internet banking. Once your payment has been processed (which can take up to 2 business days), your order will then be dispatched.
If you don't have BPAY® set up or would like more information, ask your financial institution or visit www.bpay.com.au
Why do I need to provide my CVC?
The Card Verification Code (or CVC) is a number that appears on your credit card.
- For Visa and Mastercard, this is the last 3 numbers as they appear on the signature panel on the back of the card.
- For Diners Club and American Express it is the 3 or 4 digit number that appears on the front of the card.
We request this number as a means of verifying that the person placing the order has direct access to the credit card being used. As with all your credit card details, this number is encrypted using the latest technology before being sent over the internet. Your credit card details are removed from our on-line server within one minute of arriving - they are then stored on a separate secure server which is not accessible via the internet at all.
Is it safe to use my credit card online?
Yes, it is extremely safe.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server within one minute of it arriving and is stored on a separate secure server which is not accessible via the internet at all.
Even so , if you feel more comfortable giving your card details over the phone, you can nominate the Pay by Phone option in the checkout procedure.
When do you charge my credit card?
All online credit card orders are charged upfront, at the time of the order. We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
In the event we are unable to supply the ordered item a full refund will be offered.
What is PayPal?
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. It's greatest advantage is that payments are made immediately - much quicker than sending bank transfers.
PayPal allows you to make secure purchases without revealing your credit card number or financial information. Not only does PayPal help keep this information private, it guarantees 100% protection against unauthorised payments sent from your account.
If you'd like to find out more about the system, visit www.paypal.com.au. Setting up a PayPal account can take up to two weeks to process, but this is all in the interest of your own security. Once it's up and running, you'll find it's a fast, safe and easy way to pay!